Terms of Service

Business Policy:

At the heart of our business lies a deep commitment to quality, honesty, and customer satisfaction. We firmly believe that our customers deserve nothing but the best, which is why our primary goal is to ensure their utmost satisfaction with every purchase. From the moment you browse our exquisite selection to the moment you receive your purchase, we are dedicated to providing you with a seamless and delightful shopping experience. Trust us to deliver only the finest quality products, backed by our unwavering commitment to excellence.


Exchange Policy:

We regret to inform you that we do not offer an exchange policy on any of our handmade products. Each item is crafted with meticulous care and attention to detail, resulting in unique pieces that are truly one-of-a-kind.Due to the handmade nature of our products, we cannot guarantee an exchange.


Our artisans take great pride in their work, and each piece is a unique representation of their craft. We believe that this individuality is what makes our products special and cherished by our customers.

We apologize for any inconvenience this may cause and assure you that we are committed to ensuring that you are completely satisfied with your purchase. If you have any concerns or questions regarding your order, please do not hesitate to contact us, and we will do our utmost to resolve the issue.

Shipping Policy:

 At Kashmir-arts.store, we are thrilled to offer you an amazing deal – FREE SHIPPING on all our products, no hidden fees, no additional charges! Once you’ve paid for your product, we will take care of everything else, from packaging to shipping, all at no extra cost to you! So you can sit back, relax and wait for your beautiful handcrafted product to arrive.

Estimated Delivery time: Approx. 2-7 business days


Return Policy:

At Kashmir-arts.store, we understand that sometimes products may not meet your expectations, and that’s why we offer a hassle-free 14-day return policy. We want our customers to be completely satisfied with their purchases, which is why we give you the flexibility to return any product within 14 days of receiving it. Although we do not offer a shipping service at this time due to logistical constraints, customers can easily ship their products back to us using their preferred carrier. Once the product is received and passes our quality assessment, we will promptly refund the amount. Unfortunately  any shipping charges incurred by the customer will not be refunded by Kashmir-arts.store. We are committed to providing our customers with a transparent and fair return policy, and we strive to make the entire process as seamless as possible.

If you wish to return any product, contact us at [email protected] for further assistance.

To read about how we handle refunds and cancellation please click here.