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Returns and Refund Policy

Refund and Return Policy for Kashmir-Arts.store

 

Thank you for shopping at Kashmir-Arts.store. We strive to ensure your satisfaction with every purchase. Please read our refund and return policy carefully:

 

1. Return Eligibility

You may return a product purchased from Kashmir-Arts.store under the following conditions:

 

The product must be returned within 15 days of the date you received it.

The product must be unused, in its original packaging, and in the same condition as when you received it.

All tags, accessories, and accompanying materials must be included with the return.

2. Return Process

Initiating a Return: To initiate a return, please contact our customer service team at [email protected].

Return Shipping: The customer is responsible for the shipping costs to return the product to us. We recommend using a trackable shipping service or purchasing shipping insurance.

Courier Charges: Any charges incurred by the customer for returning the product (including but not limited to customs duties, taxes, or any other fees) are the responsibility of the customer and will not be reimbursed by Kashmir-Arts.store.

Condition of Returned Product: We reserve the right to refuse a return if the product is not returned in its original condition or does not meet our return criteria.

3. Refund Process

Refund Eligibility: Once we receive the returned product and verify its condition, we will process your refund.

Refund Method: Refunds will be issued to the original payment method used for the purchase.

Processing Time: Please allow up to 15 business days for the refund to be processed and reflected in your account. The exact timing may vary depending on your financial institution.

4. Exclusions

Late Returns: Products returned beyond the 15-day return period will not be eligible for a refund.

Shipping Charges: Any shipping charges paid by the customer are non-refundable.

Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately within 48 hours of receiving the shipment for assistance.

5. Contact Us

If you have any questions about our refund and return policy or need assistance with a return, please contact our customer service team at [email protected]

 

6. Policy Updates

Kashmir-Arts.store reserves the right to amend this refund and return policy at any time without prior notice. Please check this page periodically for any updates or changes.

 

By making a purchase from Kashmir-Arts.store, you acknowledge that you have read, understood, and agree to abide by the terms of this refund and return policy.